How can we help? We answer every email.
Licences, updates and bug reports for all Xecil Hub apps. Most answers are below; if not, write to us and a person replies.
Licences and orders
Lost key, new computer, invoices, team licences.
sales@xecilhub.comReport a bug
Tell us what happened and what you expected. Screenshots help.
bugs@xecilhub.comGetting Xecil UI and updates
How your package reaches you after you buy, and how updates work.
ui.xecilhub.com/downloadGuides
Tutorials inside the app (Help > Tutorials) and the product tour.
ui.xecilhub.comCommon questions
I lost my licence key. What do I do?
Email sales@xecilhub.com from the address you bought with, and we will send your key again.
How do I update Xecil UI?
Updates are automatic: the app checks for new versions and offers to install them. To check now, open Help > Check for updates. Lost your package? Email sales@xecilhub.com from the address you bought with and we will send it again.
Can I move my licence to a new computer?
Yes. Your licence works on the number of computers you bought it for. If you need help moving it, email us with your licence id.
Which systems do your apps run on?
Windows 10 and Windows 11 today. macOS versions are coming, and your licence will cover them.
Something is not working. How do I report it?
In the app, open Help > Report a bug. It writes an email with the details we need, which you can read before sending. Or write to bugs@xecilhub.com.
When are Xecil Code, Flow and Motion coming?
They are in development. Follow @xecildigital for news, or check back here.